Achieving Communication Effectiveness
Total Time in the Classroom is 12 Hours
Course Description
Effective Communication is a vial part of our lives - in and out of work. We communicate for a variety of reasons:
Achieving Communication Effectiveness teaches participants to function more productively through improved communication skills. This interactive workshop examines the skills, techniques and behaviors associated with communication effectiveness.
- to inform,
- to correct,
- to enlighten,
- to persuade, etc.
Achieving Communication Effectiveness teaches participants to function more productively through improved communication skills. This interactive workshop examines the skills, techniques and behaviors associated with communication effectiveness.
Method of Instruction
Learning includes exercises, readings, DVD viewing to illustrate and reinforce specific key points. Participants will practice communication techniques and use new skills and tools for improving the effectiveness of their interpersonal relationships.
There are ample opportunities for discussion, exercises and role-plays to encourage lively group interaction and to enable participants to asses their own individual skills. ACE does not encourage a win/lose resolution. Rather, it trains participants in effective communication techniques that open the door to dialogue, negotiation and compromise.
The major topics addressed are:
There are ample opportunities for discussion, exercises and role-plays to encourage lively group interaction and to enable participants to asses their own individual skills. ACE does not encourage a win/lose resolution. Rather, it trains participants in effective communication techniques that open the door to dialogue, negotiation and compromise.
The major topics addressed are:
- Understanding basic communication styles and behaviors, including body language.
- Listening effectively.
- Overcoming barriers to effective communication.
- Handling negative feedback or conflict.
- Understanding the components of a good message.
- Creating situation-specific responses.
- Communicating non-manipulatively.
- Dealing with anger.
Benefits
- Participants will be able to assess their own communication patterns to avoid self-defeating behaviors.
- Participants learn to recognize their own listening barrier and, thus, improve their ability to interpret messages.
- Participants learn to communicate effectively and non-manipulatively when dealing with different personalities and specific situations.
- Participants learn to handle conflict constructively with confidence, composure and flexibility.