Performance Improvement Series
Seven Topics
Each Topic is Three Hours in Length
Total Time in the Classroom is 21 Hours
Course Description
The Performance Improvement Series utilizes behavior modeling to instill the basic foundations of interpersonal leadership.This program is designed for Leaders at any level of the organization that may need introduction to or refresher training regarding interpersonal skills.
Methods of Instruction
The first and second sessions, "Leadership Fundamentals" and "Communication Fundamentals", are core requirements.
Elements of each three-hour session include:
The recommended format follows:
Click below for Individual Topics
Elements of each three-hour session include:
- "Learning by Doing" environment
- Workbook reading and exercises
- DVD segments showing the inappropriate method of handling a situation
- DVD segments showing the appropriate method of handling a situation
- Developing and role-playing job-specific situations
The recommended format follows:
Click below for Individual Topics
Benefits
Participants learn to:
This program is specifically designed to change individual behavior and positively affect the organization's culture. The recommended approach follows:
Module One - Leadership Fundamentals
Module Two - Communication Fundamentals
Module Three through Seven -
Improving Associate Work Habits
Delegating Effectively
Improving Performance Through Effective Coaching
Assessing Associate Performance
Using Positive Discipline
At the conclusion of Module Seven, each participant is asked to design a 'Plan of Action', and to commit to this plan by completing a 'Commitment Sheet'. This 'Commitment Sheet' lists specific steps the participant will take to reach their desired goal.
Each participant is asked to commit to a time period of not more than four weeks before their manager can expect to observe positive changes in their job performance. These positive changes will be quantifiable and recognizable by improvements in behavior,output, employee morale, etc.
The participant keeps a copy of the 'Commitment Form' and one will be provided to their immediate manager which will allow for proper follow-up.
- Understand the personal and professional benefits of changing their behavior where necessary
- Identify and recognize personal habits and characteristics that need to be changed
- Practice the skills that lead to a change in behavior resulting in improvements in efficiency, quality, safety, morale, personal satisfaction and self-esteem
This program is specifically designed to change individual behavior and positively affect the organization's culture. The recommended approach follows:
Module One - Leadership Fundamentals
Module Two - Communication Fundamentals
Module Three through Seven -
Improving Associate Work Habits
Delegating Effectively
Improving Performance Through Effective Coaching
Assessing Associate Performance
Using Positive Discipline
At the conclusion of Module Seven, each participant is asked to design a 'Plan of Action', and to commit to this plan by completing a 'Commitment Sheet'. This 'Commitment Sheet' lists specific steps the participant will take to reach their desired goal.
Each participant is asked to commit to a time period of not more than four weeks before their manager can expect to observe positive changes in their job performance. These positive changes will be quantifiable and recognizable by improvements in behavior,output, employee morale, etc.
The participant keeps a copy of the 'Commitment Form' and one will be provided to their immediate manager which will allow for proper follow-up.